My port did not happen today

We understand how frustrating it can be when your phone number port doesn’t complete as expected. Carriers typically process porting requests during regular business hours (before 6 PM). If your port hasn’t gone through today, here’s what you can do.

Here are a few things you can try:

• Turn your phone off and back on. This can sometimes refresh the connection and finalize the porting process.
• Perform a hard restart/reboot of your phone. You can find specific instructions for your phone model online or in your user manual.

If these steps don't work, please go ahead and submit a support ticket to Number Shack. Our team will be happy to verify the status of your port with your carrier and let you know if it has been successfully completed.

If the port has been finalized on our end and removed from our carrier's system, we recommend contacting your new phone provider directly for further assistance. They will be able to troubleshoot any remaining issues with activating your new service.

Additionally, here are some resources that may be helpful:

• Number Shack Porting Guide: port.numbershack.com
• Canadian Radio-television and Telecommunications Commission (CRTC) https://crtc.gc.ca/eng/phone/mobile/num.htm

🤝 Need More Help?

If you have further questions or need additional assistance, please reach out to our support team. We’re committed to ensuring a smooth porting experience.